Shipping policy

At The Fur Lodge, we’re dedicated to providing an exceptional shopping experience from start to finish — including fast, reliable, and transparent shipping. We proudly offer free shipping on all orders within the United States.

Shipping Locations

This shipping policy applies to orders shipped within the United States.

Delivery Times

• Order Cutoff Time: 5:00 PM (EST), Monday to Friday. Orders placed after this time will be processed the next business day, which may add an extra day to the delivery estimate.
• Order Handling Time: 1–2 business days (Monday to Friday). Once your order is processed, it will be shipped via one of our trusted carriers.
• Transit Time: 6–8 business days (Monday to Friday).
• Estimated Delivery Time: 7–10 business days from the order date.

Carrier Services

We partner with the following reliable carriers to ensure your order arrives safely and on time:

• USPS
• UPS
• FedEx

Shipping Costs

• Free Shipping: All orders within the United States qualify for free shipping, with no minimum purchase required.

Delivery Issues

If you experience any delivery issues — such as delays, lost packages, or damaged shipments — please contact our customer service team right away.
We’re here to help ensure your order reaches you quickly and safely.

Tracking Your Order

Once your order has shipped, you’ll receive an email notification with your tracking number.
You can easily track your package on our Order Tracking page or directly through the carrier’s website.

Questions?

For more details, visit our FAQs page or contact our friendly customer support team.

Contact Information

Store Name: The Fur Lodge
Address: 291 Yellow River Way, Garner, North Carolina, 27529, USA
Email: info@thefurlodge.com
Phone: +1 9192904697
Customer Service Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)

We aim to respond to all customer inquiries within 1–2 business days.