Frequently Asked Questions (FAQ)
Welcome to the The Fur Lodge FAQ page! 🐾
We’re here to answer your questions and make your shopping experience as smooth and enjoyable as possible.
If you can’t find what you’re looking for, feel free to reach out, our team is always happy to help!
Question #1: How long will it take to receive my order?
Answer:
Here are our estimated delivery times:
For more information, please refer to our Shipping Policy.
Question #2: Do you offer free shipping?
Answer:
Yes! We offer free shipping on all orders within the United States.
You can find full details in our Shipping Policy.
Question #3: Where is The Fur Lodge located?
Answer:
The Fur Lodge is a U.S. based brand. We proudly offer a curated collection of high-quality pet products, with shipping available exclusively within the United States.
Question #4: What if I receive a defective product?
Answer:
If you receive a defective or damaged item, we’ll replace it at no cost to you.
Please contact us and return the item within 30 days.
See our Return Policy for complete details.
Question #5: Can I cancel my order after it’s placed?
Answer:
Yes, we offer a 24 hour cancellation window.
If you wish to cancel your order within this timeframe, please reach out to us immediately at info@thefurlodge.com.
Question #6: What is your return policy?
Answer:
We make returns simple and stress-free!
You can read the full details on our Return Policy page.
Question #7: When will I get my refund after returning a product?
Answer:
Once your return is received and inspected, your refund will be processed.
Refunds typically appear on your original payment method within 7 business days, depending on your bank or payment provider.
For more details, please visit our Refund Policy.
Question #8: Do you offer any warranties or guarantees on your products?
Answer:
Yes! We provide a 30 day warranty on all purchases.
For more information, please refer to our Return Policy.
Question #9: How can I contact customer support?
Answer:
You can reach our friendly customer service team through our Contact Us page or by emailing us directly at info@thefurlodge.com.
We do our best to respond within 1–2 business days.
Question #10: Do you ship internationally?
Answer:
Currently, we ship only within the United States.
Stay tuned, we plan to expand our shipping options in the future!
Question #11: Do you have a physical store location I can visit?
Answer:
We are an online only store, which allows us to keep prices affordable while offering a wide selection of quality pet products.
Question #12: Can I place a bulk order for my business or organization?
Answer:
Yes, we accept bulk and wholesale orders!
Please contact our customer support team for pricing and details.
Question #13: What is the process for exchanging a product?
Answer:
To exchange a product, simply follow the steps outlined in our Return Policy or reach out to our team for assistance.
Question #14: How can I track my order?
Answer:
Once your order ships, you’ll receive a tracking email with your tracking number.
You can also check your order status anytime on our Track Order page.
Contact Information
Store Name: The Fur Lodge
Address: 291 Yellow River Way, Garner, North Carolina, 27529, USA
Email: info@thefurlodge.com
Phone: +1 9192904697
Customer Service Hours: Monday – Friday, 9:00 AM – 5:00 PM (EST)
We do our best to reply to all messages within 1–2 business days.
